A free-of-charge trial is available for this plan as well. The plan includes all features available in the Essential version, but also provides users with business rules excellent performance dashboards to monitor the work of individual agents (standard templates) and access to integrations with public apps. Team is also designed for small and medium teams that get to use it for $19/month/agent ($25 without an annual subscription). You can also choose to pay per month, in which case the price will be $9 per month/agent. The same as all other plans, Essentials comes with a free trial, and requires users to subscribe for a year. The plan also provides a web w idget & mobile SDK, and is open to add capabilities upon need. It starts at $5/month/agent and covers a basic help center comprised of a knowledge base and email & social support channels. The Essentials Plan is the basic Zendesk pricing model designed for sole support agents and small teams. Zendesk Suite comes in two plans, Professional and Enterprise, priced at $89 and $149 per month/agent, respectively. In addition, the vendor also offers a Suite bundle, which includes four products: Support, Guide, Chat, and Talk. What Zendesk’s customers appreciate the most about its pricing scheme is scalability, as each of the plans is open to modifications to acquire the exact matrix of functions a user requires. There are both basic and advanced plans adjustable to different communication channels, and each plan is priced per agent. How much does Zendesk cost? The system offers a total of five SMB and enterprise pricing plans, each with different features to cater to the exact type of assistance one intends to provide. Zendesk Pricing Plans: How much will it cost to acquire Zendesk? If you want to know more about the features you can easily sign up for Zendesk free trial here. Rather than a simplified video tour, Zendesk will assign you a support agent to guide you through the system, and to explain in real time how this support platform can be useful to you. Credit card details and long-term commitments won’t be required unless you’re subscribing for any of the Zendesk pricing plans.Īnother way to give this system a tour is to subscribe for a free demo. So how to get a free trial? To do so, you need to create a free account on the platform’s official website. This means that as a test-user of Zendesk, you can already connect it to your support channels and evaluate how end customers respond to it. All trial packages are unlimited and identical to their paid versions, so that the user can get the full picture of what it would be to use them. Keep in mind that Elite plan users should contact support and provide details instead of subscribing for the service directly on the website. To help prospective customers decide which plan works the best for them, the Zendesk team offers a 30-day trial version for all its plans. Unlike similar support solutions where pricing depends on the number of users involved, Zendesk made sure that even single agents can offer enterprise-grade support to their users, by simply choosing (or creating) a plan that combines the right features. To check how much does Zendesk cost, keep reading! How to get a free trial for Zendesk? Better yet, you can examine its features in advance by subscribing for their free-of-charge trial, and decide whether you want to upgrade to any of their paid plans. From the Essentials plan for basic support priced at $5 per month, to the all-inclusive Elite Plan of $199 per month Zendesk has a little something to offer to literally every user. Zendesk does not only combine excellent ticketing features and availability on modern communication channels (which merited it a high spot on our top 20 help desk software solutions list), but also a very flexible pricing scheme tailored to meet the needs of different users. Note that in this article, we’ll use “Zendesk” to refer to Zendesk Support in particular. It earned a very high position among our most recommended support tools, praised foremost for enterprise-grade functionality delivered at a fraction of the usual price. Depending on the nature of your operations, Zendesk may or may not fit perfectly your image of an ideal help desk software, but that won’t deprive it of its reputation of the world’s best known customer support solution.įor many years in a row, Zendesk has been setting precedents in the customer support industry and establishing role models of assistance delivery for both small and large teams. You may have tried it already or you’re still evaluating your options – Whatever the case, you’ve heard about Zendesk and that’s what brings you here today.
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